Suman Agarwal – President

Suman Agarwal, the co-founder of ICBI holds a Masters award in Image Consulting – she is a Master Image Consultant (MFIPI) from Federation of Image Professionals International (FIPI) – UK. This makes her the Senior most Image Consultant in the Indian Sub-continent. Suman carries a strong service, image and quality ethic, bringing meticulousness and great dedication to the profession of image consulting. Having begun her career in 1996, Suman brings years of experience in the services industry to her role as co-founder, guide, trainer and consultant at ICBI.

Suman carries high expertise in designing and implementing policies related to Grooming and Customer Service Standards for leading Corporate in addition to coaching professionals.

Suman’s experience include senior and national level roles at a leading training company where she provided tremendous value by establishing quality guidelines to service roles for the first time, ensuring quality adherence through training, monitoring and strong implementation measures.

Prior to that, Suman was associated with Jet Airways for eight years, rising through the ranks at the beginning of her career as a flight attendant to in-flight supervisor and then to the challenging role of looking after Grooming for the In-Flight Department and recruitment of Cabin Crew.

With great insight into the requirements of the airline industry, Suman created and executed the highest standards in grooming, appearance and customer service. She took the lead in setting the direction, implementing, guiding, training and monitoring in-flight attendants’ image. She infused her role with a substantive element through regular counseling for the attendants based on health and fitness in coordination with the medical department.